Overall, I didn't have an issue with the process however there maybe a need for better communication with the front desk and driver. I left on November 7th and I approached the front desk and provided my details. I told the front desk clerk that I had luggage and he told me to leave it on the front of the building so that the driver would load it to the van. I also asked where should I park my vehicle. The front desk clerk directed me to the back of the building. What this meant is that had to go park my vehicle to the back of building and leave my luggage for the driver to pick up. The driver came around as planned, to pick me up and take me to Airport. To my surprise, when we arrived at the Airport, the driver asked me if I had any luggage and I told him yes, didn't you include in the vehicle?, he said no. What this meant is that we had to go back to the hotel and collect my luggage with the next group of people. Luckily I had a couple minutes to spare and was very fortunate to have not missed my flight because of the incident. While this maybe a one-off incident, it could have cost me my entire scheduled business trip and increased cost. Luckily it all worked out. In the future, it may be best to have better communication with the front desk clerk and the driver to ensure that everyone is on the same page before leaving the building.