Customer Review

We had a 10:30 am ship check-in time, and arrived at the parking lot around 9:45. They checked us in quickly and efficiently, directed us to a parking spot, and had us unload our luggage. We waited just a few minutes for the shuttle to return to the lot, drop off returning passengers, and load up to take us to the port. The driver was excited for us, polite, and helpful. Our return was delayed, due to a boating accident near the port, and Parking Mall was well-prepared for the confusion that was caused by the overlap of departing and arriving passengers. I will definitely use them again, if I sail from Jacksonville.