This was the first time I used this service. On the trip to the airport, they had a hard time locating the shuttle driver, so it was 20 minutes late. While I was waiting in the lobby, one of the managers was chewing out an employee behind the counter. I did not feel that was the proper place to do that, she should have taken him to her office. Then the driver showed up and he was not a pleasant man. So my initial impression was not good. However, the shuttle ride from the airport was on time and he was very nice. Considering the price and location, I would use this service again.