Everything was good, easy to make the reservation, paperwork very understandable. Unfortunately when we returned (on a very hot and humid day after a 9+ hour flight) and called to say we were ready for pickup, no one at the desk told us that they were using a van from a different hotel. So we were obviously not looking for the right van. Finally after one hour and on the third phone call we were told to look for the correct van. By this time we were very warm and very tired. Other than that every was good.