| Overall Rating (Based on 49 reviews) |
4.5 |
| Shuttle Speed | 4.4 |
| Attendant Service | 4.4 |
| Lot Condition | 4.4 |
| Ease to find | 4.6 |
| Adherence to Cost | 4.7 |
| Adherence to Schedule | 4.4 |
Posted On September 13, 2016
The shuttle van had no signage and I was not sure if it was going to make it to the airport. It needed maintenance / check-up. Book2park: Thank you for taking the time to write a review of the services received Ms. Gehlhausen. We will advice the parking location to use proper signage and will discuss with their management to ensure proper maintenance is given to their shuttle.
Posted On July 18, 2016
Overall, this was a great service. The location where I parked was easy to access and the customer service was friendly. I was a bit confused because I thought I paid everything online, but was asked to pay $3.55 in person, which was written on my email. Thankfully, I had cash or it would have cost an additional $7 to process the credit card on site. When I returned, I did have trouble contacting the pick-up. I called twice and let it ring 10 times each time, but didn't get anyone to answer until my third call. In between, I did call the customer service line for book2park and they were helpful.
Posted On June 27, 2016
Service was really great. I was really pleased that although my plane arrived in town earlier than expected, I made a call and the driver was there in no time. The cleanliness of the van is why I only gave this a 4, but other than that I would have given this a 5.
Posted On December 11, 2015
I've used this parking service in the past. The price is very good but I waited way too long for airport pickup (e.g. I was told 10-15 min but had to wait nearly an hour). This time it was much better (was told 20-25 min and they got there in about 24 min). I'll return.
Posted On April 29, 2015
I was a bit concerned when I read the negative reviews on here about using the Quality Inn & Suites Indy to park and ride, but I can tell you that my experience was fine. I arrived at the hotel and found the lobby jam packed. I guess they had overbooked the hotel and had quite a few people waiting for rooms. This did not affect me though. I was able to get in and go right to the counter. The girl informed me that the shuttle driver was on site. There were a couple of other people in the van including a truck driver that needed a ride over to a local trucking depot. This is the reason for the 4 instead of 5-star review. It took an extra 10-15 minutes for us to take him to the depot before we headed to the airport. I think it should have been done in reverse since airplanes don't wait, but trucks probably do. Anyway, I was at the airport in plenty of time for my flight. I returned on Saturday night about 9:30. I called the hotel as I was walking to baggage claim. About 10 minutes later the hotel called asking me if I was where I was supposed to be for pickup. I was still waiting on a bag but the driver was there waiting for me. He waited for me to get my bag and go to the van. Drove me straight back to the hotel and parked right behind my car. Couldn't have asked for a better experience for this price. Will definitely use them again.