|Ease to find|
|Adherence to Cost|
|Adherence to Schedule|
The service was fast and convenience. Althought returning and getting pick up from Airport wasn't pleasant.
Book to Park was easy to navigate and the booking itself easy. Mapquest directions took me to the wrong location --- down a dead-end dirt road in the area ! Had to stop for directions. Omni personnel were friendly and fast. Bathrooms were clean. Phone contact was prompt, courteous, an informative. After 12 hours of travel (and 2 more to go) I was VERY UNHAPPY TO WAIT 30+ minutes for the shuttle to arrive for pick-up @ the airport. Especially, when I was told numerous times the shuttle ran every 15 minutes and other companies arrived/departed in less than 15 minutes ! I would, however, give you a second chance to earn my business.
I have used Book2Park (Omni) twice now...and it has been a no hassle experience both times. There is very little wait departing or arriving. Shuttle drivers are always polite, instructive & helpful with baggage. As far as I'm concerned I will continue to use this service.
Everything was good
Good experience except toll free 888 number was unreachable. Had me worried at 12:30am in the morning.
I prefer self park Self park was not an option Drop off and they park
When dropping off the car, the line for parking was not clearly separated from the very long line for car rental. Getting directed to the counter for parking required the attendant who took the car to come to back in and motion to someone behind the counter. When picking up the car, it took 40 minutes for the shuttle to arrive, but it was missed. The parking reservations were made under the company name "Signature" and that was the only name on the claim ticket. However the vans have the word "Economy" in large bold letters on a red background written first. "Signature" is written afterwards in faded thin letters. "Economy" is the only word written on the front of the van over the windshield. Only after waiting for another half-hour for the next van, did we realize it was the one for the parking company. After we got to the parking lot, it took more than another half-hour to get our car, because it had been placed in the wrong space by the attendants from that indicated on the ticket.
Everything was excellent
very good service