The rate was great, the location was perfect. We arrived to thehotel to peak at 5:30am and saw the hotel shuttle pull off to go to the airport. I walked inside to register my parking with the front desk person and he tells me the next shuttle to the airport won't be until 6am. I thought it was on demand call is needed. He said no we only run every 30 minutes. He told me I could cancel my reservations so I tried but it wouldn't allow. We registered our car and called an huber to the airport. The huber took 3 minutes to come and as we pulled off in the huber, the hotel shuttle had returned. That front desk experience and customer service was awful. At that time I decided never again us Aloft for parking. On return 6 days later our driver was excellent. While at baggage I called Aloft, they transferred me yo the driver. He explained to me where to go for pickup as soon as I get my bags. He also explained he was just leaving the airport but would cone right back for us! He called me back on my cell phone to see if we were ready yet. Excellent service!