The site was easy to use. The parking lot was fine, hotel was easy to find and staff was nice. Shuttles are horrible, old, dirty, beat up. They shuttle for 6 hotels at a time so between waiting for one to show up ( late at the lobby pickup) and stopping at all hotels, it took an hour to go 3 miles. Both shuttle drivers were nice but constant calls know a 2 way radio and cell phones did not make for a safe feeling ride. Need a much better system in place. Book2park response: Thank you for the time spent on writing your review and letting us know how your experience was. We will be communicating with the Hotels's upper management to ensure that their shuttle is always provided in time and in good conditions to avoid this from happening again.