I gave it a rating of 2 because once I got there I was informed that they no longer had the shuttle service to the airport and I had to get an uber or lyft. I was having difficulty and then I asked for cab numbers in which I was given 2 and they didn't have enough drivers. I also didn't know that I couldn't buy more than one groupon special for the length of my stay. So, I brought 4 thinking I could use them for each day and found out that I can only use 1. I would like to get a refund for the other 3. I think I winded up paying more than I would have if I would have just parked at the airport. The customer service at the hotel was good its just the service that wasn't.