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|Adherence to Cost|
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Very easy process, the shuttle wasn't working properly when we arrived back and they paid for our taxi to the hotel no questions asked! Would definitely use again.
Great service. Highly recommended.
I have used Comfort Inn's shuttle about 4 times as is. They are the closest to the airport so fast. The driver is great as well. Their hotel lot can be a little packed (after all its a hotel too). They have very low rates as well. However, this time I had a problem with the shuttle being on time. I was at the pickup zone at 8PM, but no driver. That could simply be because my watch was slow or I simply missed it. No biggie. But then 8:30 came and still no shuttle. I finally call to ask about the shuttle and they could only say they arent sure what happend cause a driver was coming back already from the airport. So basically I had to wait an hour, till 9PM, to get picked up.
Book2Park at the Comfort Inn near Dulles Airport worked out perfectly. The van to and from the airport was prompt (going to the airport, it leaves every 30 minutes). Parking was near the hotel so it felt safer than if it were in a remote lot.
So easy -- I'll never use the Economy Lot at Dulles ever again!
My biggest problem was getting all the information I needed prior to arriving at the parking lot/motel. I thought I had everything but the website was either slow or my connection slow and I missed out on the second piece of information. Fortunately, when I arrived at the lot/motel, I was able to call customer service and my scheduled parking was emailed to me at that time. The person on the phone was very pleasant and knowledgeable.
Booking was easy, the hotel staff was friendly and the shuttle runs to Dulles were timely. I only gave a 4 instead of a five because the lot is not very big, making it difficult to support both hotel stayers and people just parking. There should probably be a better mechanism to determine when the spaces are limited or the lot is full before allowing someone to book online. Otherwise, on complaints.
The parking experience went well and it was as described in the website. Highly recommend this parking lot
Overall a great experience.
I had a great experience with the hotel staffer and over all services, and Thank s for everything.