|Ease to find|
|Adherence to Cost|
|Adherence to Schedule|
We just came back from a two weeks trip, the parking garage is easy to find and if you follow the instruction provided by the website you won't have any problem. My only complain is there is nothing on the website or the email saying where to park in the garage so we just assume we can park anywhere! Other than that the shuttle was very on time we left right on :45! The driver was very courteous and showed us where to wait for the shuttle when we need to get back to the hotel. When we got back from our trip the shuttle came right on time on the top of the hour we didn't even call the hotel and getting the exiting ticket was easy, we just showed the book2park email to the front desk! I would definitely use this service and this parking spot next time I'm going for a long trip.
It was easy to park and get a ride to the airport. Covered parking worked great and the shuttle was easy to catch!
Summary: parking structure is excellent; Hyatt Reston is subpar. The parking structure and area is excellent. There are enough free parking spots for everyone, and we only took 30 seconds to find a spot for our car. The parking area is protected from the environment. Hyatt Reston is subpar. We reached the hotel late at night and planned to take the first shuttle to the airport. We were informed, however, that the lobby bathrooms are closed from 2am to 5.30am. How inconvenient! The airport shuttle is supposed to pick passengers from the airport on the hour, every hour. While returning, we were waiting at the designated pickup area from 10.15am to 11.20am. We called the hotel at 11.10am and were told nonchalantly that the driver would be on his way and pick us up in 10min. The excuse was simply that "we're running a delayed schedule today." How callous is this! We're happy with the parking structure, and very unhappy with the hotel service.
Great, on-time service! Clean and safe facility.
Thanks for this service - saved us $100 on parking fees and was very convenient! The hotel was knowledgeable on the process and very supportive.
Quick and easy. Covered parking lot was key in the winter. Only problem is shuttle does not go frequently, so had to take a $20 cab ride from the airport or wait an hour.
The shuttle only running once an hour was a bit of a drag, but otherwise this was an excellent experience.
Second time using the Hyatt Regency Reston Virginia was as good as the first. Hotel is upscale and active even at late hours. I Uber in and out so shuttle isn't an issue but I suspect it's fine if I want for it. The front desk actually took my word that I was a Book2park customer (as I fumbled around in my iPhone to find my receipt for the reservation) and gave me the exit pass- nice touch of class. What's nicer is my car was waiting unmostled just the way I left it. Does it matter that I returned 2 days earlier because of family emergency?
Very easy and wistful staff
Second time using service and Hyatt Regency Reston. Front desk very courtesious granting me exit card even though I could find a reservation email on my iPhone.